Our strategy seeks to reinforce our position as a leader in the oil and gas industry, while helping to meet global energy demand in a responsible way. Safety and environmental and social responsibility are at the heart of our activities.

Shell in the UAE

Shell in the UAE

Shell Companies in the UAE are decentralised, diversified entities with interests across the upstream and downstream supply chain.

Yet our operations are bound by one common thread – our business principles – which lie at the heart of everything we do in the country. In fact, they’re the same principles which guide Shell throughout the world.

Our principles are based on the Group’s core values of honesty, integrity and respect for people. They encompass our responsibility to shareholders, customers, employees, to those with whom we do business and to UAE society as a whole. They also aim to foster an environment which is safe and secure, and one which seeks to promote trust, teamwork, openness and professionalism.

We recognise that maintaining the confidence and trust of shareholders, employees, customers and other people with whom we do business - as well as the communities in which we work – is crucial to the Group’s continued growth and success in the UAE.

That’s why our operations in the UAE are a shining example of our business principles at work. The company has built an unrivalled reputation for integrity over almost half a century, and our initiatives to promote sustainable development and community schemes have had a lasting impact on the country’s successful evolution.

Dubai is the regional headquarters of four Shell businesses – Shell Markets (Middle East) Ltd, Shell Exploration & Production, Shell Gas & Power and Shell Global Solutions, which operate as follows:

Oil Products

Making and marketing a wide range of high quality fuels and lubricants in the UAE and beyond.

Exploration and Production

Finding and producing oil and gas in Abu Dhabi and the Middle East, North Africa, Russia and the CIS, signing licence and contract agreements, exploration surveying and drilling, appraisal of results, production planning and development, production operations and maintenance and decommissioning.

Global Solutions

Providing business and operational consultancy, technical services, and research and development expertise to the regional energy industry. For more information on Global Solutions in the United Arab Emirates.

Shell worldwide

Shell worldwide

Shell is a global group of energy and petrochemical companies.

Our operations are divided into four businesses: Upstream, Integrated Gas, Downstream, and Projects & Technology.

In Upstream we focus on exploration for new liquids and natural gas reserves and on developing major new projects where our technology and know-how add value for resource holders.

In Integrated Gas, we focus on liquefying natural gas (LNG) and converting gas to liquids (GTL) so that it can be safely stored and shipped to markets around the world.

In Downstream, we focus on turning crude oil into a range of refined products, which are moved and marketed around the world for domestic, industrial and transport use. In addition, we produce and sell petrochemicals for industrial use worldwide. Shell’s oil sands mining activities in North America are also part of the Downstream organisation.

Our Projects & Technology business is responsible for delivering new development projects and the research and development that leads to innovative and low-cost investments for the future.

Business Customers

Business Customers

Shell’s has deep roots in the UAE with a presence in Abu Dhabi since 1939 and in Dubai for over 50 years. Shell has over 500 staff in the UAE that underpin extensive business operations that have a significant contribution into the UAE economy. Business activities include an Upstream JV, supply and trading of LNG, aviation fuel, marine fuel, lubricants, chemicals and other downstream derivative products in addition to providing corporate and technical regional support.

Learn more about business customer services

More in about us

Who we are

Learn about our business and people, and how we grew from a small shop in London nearly 200 years ago.

The Shell brand

The Shell brand promotes our values and the quality of our products and services all over the world.

Our values

Our General Business Principles, Code of Conduct and Code of Ethics help everyone at Shell act in line with our values.

Contact us

Contact details for our customer services teams and offices in the UAE.



Sustainability at Shell is about delivering energy in a responsible way to meet the world’s growing needs.

Energy and Innovation

How we use human ingenuity, innovation and technology to unlock more, cleaner energy for the decades ahead.