Our Values
At Shell, we share a set of core values – honesty, integrity and respect for people – which underpin all the work we do. The Shell General Business Principles, Code of Conduct and Ethics and Compliance Manual help everyone at Shell act in line with these values and comply with relevant laws and regulations.
Respect
Our people have the opportunity to progress irrespective of gender, ethnicity, or other differences.
Honesty
Staff and Business Partners are encouraged to Speak Up and celebrate those who do the right thing.
Integrity
By committing to our policies and rules, we empower our Staff and Business Partners to say “No”.
How we conduct our business
The Shell General Business Principles are central to how we conduct our business and living by them is crucial to our continued success. We are judged by how we act and how we live up to our core values of honesty, integrity and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork and professionalism, as well as pride in what we do and how we conduct business.
We were one of the first global companies to state and share our beliefs when we published our General Business Principles in 1976. As part of these principles, we commit to contribute to sustainable development, balancing short and long-term interests and integrating economic, environmental and social considerations into our decision-making.
All Shell employees and contractors, and those at joint ventures we operate, are expected to understand and continually behave in line with our Business Principles. We expect suppliers, and joint ventures that we do not operate, to apply equivalent principles.
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What we expect of our people
Our Code of Conduct supports every employee, contract staff and contractor who works for or on behalf of Shell. It sets out expected behaviours of our employees and how they relate to our Business Principles and Core Values.
Our Ethics and Compliance Manual builds on the Shell General Business Principles and the Shell Code of Conduct to provide practical advice on how to comply with laws and regulations and how to relate to customers, communities and colleagues. The Ethics and Compliance Manuals offers detailed guidance on being compliant, helping our staff do the right thing every day
Download the Shell code of conduct in your language
Diversity, Equity and Inclusion at Shell
Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. Diversity, Equity and inclusion is at the heart of the way we do business
We are committed to attracting, developing and retaining a diverse and talented workforce. Their richness of perspectives helps us to create strong connections wherever we do business.
We foster diversity, equity and inclusion through a wide range of programs and activities. These include global and local talent plans to ensure our most talented people are progressing irrespective of gender, ethnicity or other differences. We also have a suite of employee and leadership awareness and development programs as well as mentoring initiatives, progressive policies that support flexible working, and a network of over 75 employee resource groups. We continually look for new ways to enrich our inclusive culture.
Cybersecurity at Shell
The importance of data has never been greater, and that is why Shell is focused on developing and deploying effective systems for cybersecurity across the organisation. Effective cybersecurity enables us to protect the efficiency and productivity of our operations and ensures that we safeguard intellectual property, meet regulatory requirements and maintain our reputation as an industry leader.
Find out more about Cybersecurity at Shell +
Find out more about Cybersecurity at Shell +
Digitalisation and the drive to extract value from data will make important contributions to the success of Shell’s Powering Progress strategy, which aims to accelerate the transition of our business to net-zero emissions. We are working to transform our information technology (IT) systems to support an evolving portfolio of businesses and investing in new technologies to enhance IT capabilities such as data analytics, artificial intelligence, machine learning and virtual reality. It is helping Shell to accelerate through the energy transition. Our increasing use of digitalisation also helps us to generate shareholder value and improve safety and transparency.
Shell operates a multi-level defence strategy that is underpinned by the Shell IT Control Framework and advanced cyber-defence capabilities. This integrated approach is intended to improve our ability to deal with the complex cyber and data privacy threats that face major organisations. At the same time, we continuously assess and enhance our capabilities to minimise the likelihood of any cyberattack being successful.
Maintaining a cybersecurity mindset throughout the organisation is the first line of defence. Robust governance processes are embedded across Shell to increase cyber awareness, monitor key cyber risks and provide risk assurance. Cyber-risk strategy and risk-management protocols are regularly reviewed with the Shell audit committee and Board of Directors. Shell employees and contract staff are subject to mandatory courses and regular awareness campaigns aimed at protecting us against cyber threats.
You can find out more about information risk management in the following sections of the Shell Annual Report:
Operational risk management at Shell click here;
Information risk management and controls at Shell click here; and
Shell Control Framework, risk assessment and response at Shell click here.
To download the entire annual report, click here.
