FAQs - General
Find here information about applying for General opportunities at Shell.
Contact
I have a customer question or complaint - whom can I talk to?
In order to make a customer complaint or ask a question about our products or a specific Shell station, you can contact Shell in your country by looking up the contact details of the local Customer Service Centre on the country website.
Applying with disabilities
Shell is an equal opportunities employer. If you have a disability, long term health condition, or an injury that could require adjustments or accommodations to either the facilities or the application process, you would have the opportunity to indicate state this while filling out the application form itself. For any follow-up queries or additional support, during the application process (after you have submitted the application), please contact us at careers@shell.com.
Fraud
I have received a message from a Shell company saying I have won a prize is it real or a scam?
Everyone who is offered employment from a Shell company, whether directly or indirectly, is always required to go through a formal recruitment process. There have been incidents where fraudsters pretend to recruit on behalf of Shell or where people claim to work for, or be affiliated to Shell.
One way to recognise their scam emails is to check the email address: because these mails are usually not sent from a Shell email account they often do not end with "@shell.com" but for example "@yahoo.com" or "@hotmail.com". Very often they also use poor English or, at some stage, request money from the recipient.
We recommend that you do not respond to these scam emails or any email you do not trust and never disclose your personal or financial details to anyone you do not know. If you receive such proposals, we would advise you to contact your local police and provide them with all information you may have from the senders.
I have received an email with a job offer from a Shell company - is this real or a scam?
Everyone who is offered employment from a Shell company, whether directly or indirectly, is always required to go through a formal recruitment process.
There have been incidents where fraudsters pretend to recruit on behalf of Shell or where people claim to work for, or be affiliated to Shell. One way to recognise their scam emails is to check the email address: because these mails are usually not sent from a Shell email account they often do not end with “@shell.com” but for example, “yahoo.com” or “hotmail.com”. Very often they also use poor English or, at some stage, request money from the recipient.
We recommend that you do not respond to these scam emails or any email you do not trust and never disclose your personal or financial details to anyone you do not know. If you receive such proposals, we would advise you to contact your local police and provide them with all information you may have from the senders.
Miscellaneous
Applying with disabilities
Shell is an equal opportunities employer. If you have a disability, long term health condition, or an injury that could require adjustments or accommodations to either the facilities or the application process, you would have the opportunity to indicate state this while filling out the application form itself. For any follow-up queries or additional support, during the application process (after you have submitted the application), please contact us at careers@shell.com.
What are your compensation and benefits?
We'll make every effort to provide the kind of rewards and benefits that will complement your own particular lifestyle and needs.